SAP Basis Support
We are specialized in supporting operations of SAP Basis / Netweaver component, always following the SAP Best Practices and with an special commitment to customer satisfaction. Some Administration tasks we perform over your platform, but is not limited, are described here:
- System Administration
System monitoring and troubleshooting
Actualización de componentes y kernel
System and kernel update
Perform periodic tasks
- Database Administration
Database upgrade and patches
System integrity check
- Manage Access Control
Manage security by roles
- Change Control Management
Client Copies, imports and exports
- Manage Processes
Monitor background jobs
Failure jobs analysis
Monitor critical system processes (workprocesses, services, etc)
Migrations, Upgrades & Installations
We offer, based on our proven experience installing, upgrading and migration SAP solutions in Venezuela, Central America and the Caribbean the last 20 years; high quality services for your implementation projects or to help you with the transition to a new release.
- Services related:
SAP Solutions design and architecture
Dissaster recovery plan
High availability services
Certified SAP System Migrations
Our consultants are certified by SAP for OS/DB migrations as per requirements of SAP note number 82478.
As added value, our services are provided at a fixed rate to provide customers confident and the advantage of keep their budget under control without desviations.
SAP HANA Platform
We have SAP HANA certified consultants ready to provide a reliable service for support, administration, installations and migrations. We actually have field experience working with SAP HANA with customers in the region in different scenarios, such as:
SAP HANA on-premise installations
SAP HANA multi-tenant environments
SAP HANA Enterprise Cloud
In addition, in our own SAP HANA environment we were able to replicate scenarios and situations that has resulted in the resolution of customers incidents succesfully.
SAP Security Administration
We manage and improve your SAP system’s security by analyzing risks and ensure compliance with your industry’s regulations and best practices with SAP Security administration.
Our security administration services can provide the support you need and let you save without the cost of a full-time security team.
- Some benefits of this approach:
Full administration of your SAP security environment
Regular support for your internal SAP security team
Pro-active view for detection of vulnerabilities
- SAP Security administration includes:
Role security management
Comprehensive reports includes:
User critical access
Inactive logons and passwords
System usage statistics
Separation of duties
SAP Solution Manager Platform
We offer expert support for implementing and a quick deploy of scenarios such as Root Cause Analysis in order to allow your organization to get the most of your SAP platform by using SAP Solution Manager 7.2 tools.
Although application lifecycle management is technically a correct term for SAP Solution Manager, it doesn’t quite do it justice. It’s more like a collection of tools that links business, IT support and IT processes.
SAP Solution Manager’s most important functions revolve around system health. Technical Monitoring reports on system alerts and exceptions. Admins can see how availability, performance and configuration are affected. Documentation (organized by SAP Solution Manager) and other tools facilitate root cause analysis and resolution. You can create reports to help resolve issues, or assign tasks directly to the service desk.
SAP EarlyWatch is another crucial SAP Solution Manager tool, focusing more on overall system health. EarlyWatch checks system factors, including:
SAP Solution Manager 7.2 is being reengineered from the ground up. It’s being developed on UI5 rather than Dynpros, and is run through SAP Fiori — an award-winning UX emphasizing commercial-grade design and ease-of use.
We support you to minimize your operating costs, reducing the TCO of your technical infrastructure by adopting virtualization technologies. CIO Services supports you in the design and construction of your infrastructure and data centers to be able to meet future needs. Likewise, we offer:
SAP Functional Support
We cover requirements for improvements and functional implementations in the ABAP, FI, CO, MM and SD modules
Process & change management
We help our clients organize work based on the continuous improvement of activities within the organization. Order in the processes and management of policies that allow empowering process actors is our goal. Our work methodology, power the following areas:
Virtual CIO Services
Our virtual CIO service allows organizations to have IT management outsourcing, focused on optimizing the company's computing processes and resources in order to achieve higher productivity.
The roles of this virtual IT management office are as follows:
IT strategic planning
IT investment plan
Risk and security management
Innovation in technology and processes
Continuous business recovery
This service model pursues “savings in personnel recruitment and retention costs specialized ”,“ optimize the productivity of the organization's computing resources ”and "Keep your organization adhered to industry standards and best practices"