We are specialized in supporting operations of SAP Basis / Netweaver component, always following the SAP Best Practices and with an special commitment to customer satisfaction. Some Administration tasks we perform over your platform, but is not limited, are described here:

• System Administration

• Performance analysis
  System monitoring and troubleshooting
  Actualización de componentes y kernel
  System and kernel update
  Perform periodic tasks

• Database Administration

• Database upgrade and patches
  Optimize database
  System integrity check
  Adjust parameters

• Manage Access Control

• User creation
  Roles assigment
  Manage security by roles
  Audit reports

• Change Control Management

• Manage transports
  TMS Troubleshooting
  Client Copies, imports and exports

• Manage Processes

• Monitor background jobs
  Failure jobs analysis
  Monitor critical system processes (workprocesses, services, etc)

We offer, based on our proven experience installing, upgrading and migration SAP solutions in Venezuela, Central America and the Caribbean the last 20 years; high quality services for your implementation projects or to help you with the transition to a new release.

• Services related:

• SAP Solutions design and architecture
  Hardware Sizing
  Dissaster recovery plan
  High availability services
  Certified SAP System Migrations

As added value, our services are provided at a fixed rate to provide customers confident and the advantage of keep their budget under control without desviations.

We have SAP HANA certified consultants ready to provide a reliable service for support, administration, installations and migrations. We actually have field experience working with SAP HANA with customers in the region in different scenarios, such as:

• SAP HANA on-premise installations
  SAP HANA multi-tenant environments
  SAP HANA Enterprise Cloud
  Others

In addition, in our own SAP HANA environment we were able to replicate scenarios and situations that has resulted in the resolution of customers incidents succesfully.

We manage and improve your SAP system’s security by analyzing risks and ensure compliance with your industry’s regulations and best practices with SAP Security administration.
Our security administration services can provide the support you need and let you save without the cost of a full-time security team.

• Some benefits of this approach:

• Full administration of your SAP security environment
  Regular support for your internal SAP security team
  Pro-active view for detection of vulnerabilities

• SAP Security administration includes:

• User management
  Role security management
  GRC administration
  Comprehensive reports includes:
  User critical access
  Security violations
  Inactive logons and passwords
  System usage statistics
  Separation of duties

We offer expert support for implementing and a quick deploy of scenarios such as Root Cause Analysis in order to allow your organization to get the most of your SAP platform by using SAP Solution Manager 7.2 tools.
Although application lifecycle management is technically a correct term for SAP Solution Manager, it doesn’t quite do it justice. It’s more like a collection of tools that links business, IT support and IT processes.
SAP Solution Manager’s most important functions revolve around system health. Technical Monitoring reports on system alerts and exceptions. Admins can see how availability, performance and configuration are affected. Documentation (organized by SAP Solution Manager) and other tools facilitate root cause analysis and resolution. You can create reports to help resolve issues, or assign tasks directly to the service desk.

SAP EarlyWatch is another crucial SAP Solution Manager tool, focusing more on overall system health. EarlyWatch checks system factors, including:

• Resource Consumption
  Dialog Response Time
  Hardware Utilization
  Load Distribution

SAP Solution Manager 7.2 is being reengineered from the ground up. It’s being developed on UI5 rather than Dynpros, and is run through SAP Fiori — an award-winning UX emphasizing commercial-grade design and ease-of use.

We support you to minimize your operating costs, reducing the TCO of your technical infrastructure by adopting virtualization technologies. CIO Services supports you in the design and construction of your infrastructure and data centers to be able to meet future needs. Likewise, we offer:

• Sale and licensing of Vmware
  Service, installation and support
  Migrations - physical environments to virtual
  Disaster recovery
  Backup management
  Resource management and capacity planning
  Among others

We cover requirements for improvements and functional implementations in the ABAP, FI, CO, MM and SD modules

We help our clients organize work based on the continuous improvement of activities within the organization. Order in the processes and management of policies that allow empowering process actors is our goal. Our work methodology, power the following areas:

• Customer focused
  Leadership
  Staff involvement
  Process-focused approach
  Continuous improvement
  

Our virtual CIO service allows organizations to have IT management outsourcing, focused on optimizing the company's computing processes and resources in order to achieve higher productivity.

The roles of this virtual IT management office are as follows:

• IT strategic planning
  IT investment plan
  Risk and security management
  Innovation in technology and processes
  Continuous business recovery
  

This service model pursues “savings in personnel recruitment and retention costs specialized ”,“ optimize the productivity of the organization's computing resources ”and "Keep your organization adhered to industry standards and best practices"